Question 1

Do you ship outside of the US?

Accepted Answer

Yes, we are able to internationally via US based ports. At the moment we’re only working with US based sellers but you can buy through Eze no matter where you are in the world.

Question 2

What is Eze?

Accepted Answer

Eze is a marketplace for mobile devices in wholesale quantities. We allow traders to buy & sell with real-time market data.

Question 3

Who pays for shipping?

Accepted Answer

The buyer always handles shipping costs.

Question 4

What is a reseller’s certificate and why do I need it?

Accepted Answer

A resellers certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued resellers certificates. Users in any state that has a sales tax must submit a resellers certificate to be approved on Eze. This may also be called a Sellers Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.

Question 5

How does shipping on Eze work?

Accepted Answer

Our team works hard leveraging our network to give you access to the best shipping discounts. Upon purchasing, the buyer will always cover shipping costs. A shipping label is generated for the vendor to ship their devices once the customer has paid.

Please Note The delivery standard on the Eze is about 2 business days after validation of the order barring any issues while in transit. Please keep in mind that this is always subject to change depending on the seller.

Also keep in mind that every seller has a different cutoff time for orders shipping the day the orders were placed. It's not a guarantee that an order will ship the same day it is placed. During the holiday season, the influx of orders and severe weather conditions can delay the delivery of your order. Happy Trading!

Question 6

Do I receive customer information?

Accepted Answer

No, all customer information if private. Eze acts as the customer on all orders. All orders will be received by Eze and then sent to the customer.

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