Question 1

Do I receive customer information?

Accepted Answer

No, all customer information if private. Eze acts as the customer on all orders. All orders will be received by Eze and then sent to the customer.

Question 2

What is a reseller’s certificate and why do I need it?

Accepted Answer

A resellers certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued resellers certificates. Users in any state that has a sales tax must submit a resellers certificate to be approved on Eze. This may also be called a Sellers Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.

Question 3

I shipped my order, how can I track it?

Accepted Answer

Once an order is shipped we will provide you with the tracking number. You’ll be able to track your devices by navigating to your Orders page. Once we’ve sent your package to your buyer though, we’ll only update you with the status of your package.

Question 4

What is Eze?

Accepted Answer

Eze is a marketplace for mobile devices in wholesale quantities. We allow traders to buy & sell with real-time market data.

Question 5

How do I pay? How long do I have to pay?

Accepted Answer

You can pay for all orders through a wire transfer or using a debit card via PayPal. All matched requests must be paid 30 minutes. Wire Transfer instructions will be included in your Matched Request email. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours. Please make sure your teller is typing out both the account numbers and the address to ensure Eze receives payment. Please contact suppor@ezewholesale.com with any questions regarding payment.

Question 6

Do you ship outside of the US?

Accepted Answer

Yes, we are able to internationally via US based ports. At the moment we’re only working with US based sellers but you can buy through Eze no matter where you are in the world.

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