What are your user policies?
The Company strives to offer fast, flexible shipping to customers. We understand that you are constantly balancing the need for fast shipping with the desire to reduce your costs, so we offer a range of options that can accommodate any situation.
This Shipping Policy applies to the purchase and sale of products through www.ezewholesale.com (the “Site”). This policy is subject to change by Eze Corp. (referred to as the “Company”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to this policy will be in effect as of the “Last Updated Date” referenced on the Site. You should review this policy before purchasing any products that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.
Due to the fact that inventory shipped from and through Eze Corp’s offices are shipped from separate facilities, our policies vary between these respective inventory sources. Differences in terms of shipping between Eze Corp are set forth below. We also have different options for domestic versus international shipping. Please read the following shipping policies carefully.
Eze Corp’s own inventory is shipped from Eze’s location in California
You are responsible for inputting the correct shipping address and freight option for all purchases from the Site. We will not be liable for any delays or loss of shipments sent to addresses that you have input incorrectly.
We currently offer standard, expedited, and express shipping for purchases from and through Eze. We will select the shipping carrier for each option in our sole discretion. This selection may vary for each shipping option.
You may be quoted shipping rates either through the Site or directly from the Account Manager. In either case, we may change these rates at any time in our sole discretion.
For Eze Direct orders, customers have the option of using their own shipping account. In these cases, you may request that the shipment be insured.
All shipments are FOB Origin. You take ownership of the product, and therefore risk of loss passes to you, once the carrier picks up the package.
Eze Corp’s own inventory is shipped from Eze’s location in California
Additionally, domestic shipments from the Eze Warehouse will NOT be insured unless you select the insurance option upon checkout. An additional fee for insurance will be added to the invoice upon checkout.
International shipments from either Eze are NOT insured unless you select this option upon checkout. An additional fee for insurance will be added to the invoice upon checkout.
You are responsible for all customs fees, taxes, and duties, and any other fees associated with the shipment.
Whether or not you opt for insurance for any shipment of products purchased from us, we will not be liable for any lost, stolen, or damaged packages once placed with the carrier. If any packages are lost, stolen, or damaged after we have placed them with the carrier, and you have purchased insurance on such packages, it is your sole responsibility to contact us immediately to file a claim for damages, to ensure that all information you provide is accurate and complete, and to promptly respond to any requests for additional information regarding your claim. The Company will not be responsible for any inaccuracy in information provided to the insurance carrier, failure to meet deadlines for insurance claims filed on your behalf, or any denials of claims by the insurance carrier. If you opt not to select insurance, you as the customer will be solely liable for any lost, stolen, or damaged products.
This Return Policy applies to the purchase and sale of products through www.ezewholesale.com (the “Site”). This policy is subject to change by Eze Corp. (referred to as the “Company”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to this policy will be in effect as of the “Last Updated Date” referenced on the Site. You should review this policy before purchasing any products that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.
The Company is pleased to offer our valued customers the following 30 Day Return Policy. This policy applies to purchases from and through Eze Corp. This policy does not apply to any devices purchased via auction. Any return policies applicable to specific items listed for auction will be provided along with the other terms and conditions of auction on the applicable auction page.
Terms and Conditions for Returns
Returns must be submitted within thirty (30) days of the invoice date. Returns submitted past thirty (30) days may be accepted in our sole discretion and will require approval from management.
No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
All authorized return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
Authorized returns will be issued an RMA number by us. All RMA numbers issued are valid for fourteen (14) days.
The customer is responsible for all return shipping costs.
Any item that is returned in a condition different than what was shipped out may be rejected for return.
Depending on whether you are a New Customer or an Existing Customer (as defined below), our policy on which devices are eligible for return differs. Please see the policies for New Customers and Existing Customers below for further details.
Once the return merchandise is received and verified, a credit will be issued for the returned devices within five (5) business days.
Please note that no customer should ever receive a device with the following defects (“Critical Defects“):
No power/power cycle
Apple activation problem
If you receive an item with a Critical Defect, you should request a return authorization immediately.
New Customers are first-time purchasers from the Site. We understand the importance of your first sample order with a new vendor, and we want to make sure you have a great experience. That’s why, as long as you abide by the limitations detailed above, we will take back any device for any reason on your first return of up to 50 devices.
If you need to return a higher quantity than this, or if you are not a first-time purchaser from the Site, the below policy for Existing Customers applies.
Existing Customers have made more than one purchase from the Site. We stand by the testing and grading descriptions that are represented on our Site, and therefore strive to offer a highly flexible return policy.
However, different grades undergo different functional tests and have different cosmetic standards. Therefore, our Secondary Grades, which may have non-key functions that do not work, have a different return policy than our Primary Grades. The grading scale for products sold on our Site is subjective and grading designations are made in the sole discretion of the Company. To learn more about our grades and view detailed videos, go to https://www.ezewholesale.com/grading
ADJUSTED OFFERS INSTEAD OF RETURNS
We understand that in some cases, our customers would prefer to get a partial payment of a total offer on a defective device rather than incur the shipping cost of returns. If this is your preference, please contact your Account Manager directly. These requests will be handled on a case-by-case basis in the sole discretion of the Company.
*Please note that this does not apply to devices with Critical Defects (see above for a list of Critical Defects). No customer should ever receive a device with a Critical Defect. If an item is received with a Critical Defect, return authorization should be requested immediately.
The Company values our customers and we are committed to helping customers with issues that might occur outside the parameters of our standard policy. These will also be handled on a case by case basis, in our sole discretion.
Updated on: 14/12/2020