Eze Help Desk
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Warranty & Returns
How To Deal With Returns
What is my responsibility as a seller if a refund is requested?
If a defect in the Product arises and a valid claim is received by Seller within the Warranty Period, Seller will accept a return and refund to you the purchase price you paid for the Product. In the event of a Product defect, to the extent permitted by law, this is your sole and exclusive remedy. This Limited Warranty is valid only for purchases made by you within the 48 contiguous United States. Replacement or repaired products will only be shipped by Seller to addresses within the 48 contiguo
What are the exclusions and limitations to this Limited Warranty?
The Limited Warranty does not apply to, and the term “Product” shall not include, No power/power cycle (a) any consumable parts of the Product (e.g. batteries), or (b) software, even if packaged or sold with the Product or embedded in the Product (.e.g. firmware and/or system software) (“Seller Software”). Please refer to the applicable licensing agreement, if any, that covers such Seller Software for details of your rights with respect to its use. This Limited Warranty does not apply to any:
What does the Warranty Cover?
Seller warrants only to the original purchaser of the Product on Eze (“you”) that the Product shall be free from defects in materials and workmanship under normal use for the Warranty Period defined below, as documented by a valid proof of purchase—e.g. receipt or invoice.
Do you accept returns? What is your return policy?
Yes, you can view our warranty policies here. For all returns you can submit an RMA form from our Return Policy page. All devices purchased through Eze come with a 30-day warranty. If you have an issue with your order please submit an RMA for and our support team will help handle your return.
What do I do if I have a problem with my order?
We want to make sure buyers get what they purchase, so please let us know if a product does not match what was promised in a listing. Buyers have two days after delivery to file a complaint before a transaction is closed and the funds are released to the vendor. After a transaction has been closed you have 30 days to request a return. After the dispute is submitted a member of our Eze Buyer Protection team will contact you and help resolve your claim.
How long does the coverage last?
This Limited Warranty lasts for 30 days, starting on the date that you purchase the Product (the “Warranty Period”).